Terms of Service

1. Acceptance of Terms

By accessing and using Mehenot ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Mehenot is a freelancer marketplace platform that connects clients with verified freelancers worldwide. The platform facilitates:

• Project posting and application management
• Service creation and ordering
• Contract management and milestone tracking
• Payment processing and dispute resolution
• Communication between clients and freelancers

3. User Accounts

To use our services, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Notifying us immediately of any unauthorized use

4. User Responsibilities

For Clients:

• Provide clear and accurate project requirements
• Pay for services as agreed in contracts
• Respect freelancers' time and expertise
• Provide constructive feedback and communication

For Freelancers:

• Deliver work according to agreed specifications
• Meet project deadlines and milestones
• Maintain professional communication
• Provide quality work that meets client expectations

5. Payment Terms & Fraud Prevention

Milestone-Based Payment Best Practices:

• Break work into small milestones: Divide projects into smaller phases (e.g., 10%, 30%, 60%, 100%) rather than paying or working on the entire project at once
• Pay as you go: Clients should pay for completed milestones only. Avoid paying the full amount upfront
• Work progressively: Freelancers should complete and get paid for each milestone before moving to the next phase
• Verify before proceeding: Both parties should verify milestone completion before releasing payment or starting the next phase
• Use platform tools: Utilize Mehenot's milestone tracking system to document progress and payments

Payment Methods:

• Payments are processed directly between parties using methods like bKash, Nagad, or bank transfers
• Mehenot does not process payments but provides milestone tracking tools
• All prices are in Bangladeshi Taka (BDT)

6. Prohibited Activities

Users are prohibited from:

• Posting false, misleading, or fraudulent content
• Engaging in fraudulent activities, scams, or deceptive practices
• Requesting or accepting full payment upfront before work completion (use milestones instead)
• Completing all work before receiving any payment (use milestone-based payments)
• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Harassing, threatening, or abusing other users
• Circumventing platform fees or policies
• Sharing personal contact information before contract creation

7. Intellectual Property

Work delivered by freelancers remains the property of the client upon full payment. Freelancers retain the right to showcase completed work in their portfolios unless otherwise agreed.

8. Dispute Resolution

In case of disputes between clients and freelancers:

• First attempt: Direct communication between parties
• Second step: Platform mediation and support
• Final resolution: Arbitration in accordance with the governing law mutually agreed in the contract

9. Limitation of Liability

Mehenot shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our platform. Our total liability shall not exceed the amount paid by you for our services.

Specifically, Mehenot is not liable for:

• Fraud, scams, or deceptive practices by users
• Payment disputes between clients and freelancers
• Non-payment or delayed payment by clients
• Incomplete or unsatisfactory work by freelancers
• Financial losses resulting from transactions between users
• Misrepresentation of skills, experience, or project requirements
• Any disputes arising from direct payment transactions outside our platform

Users acknowledge that they use the platform at their own risk and are responsible for conducting due diligence, verifying user identities, and using milestone-based payments to minimize risks.

10. Termination

We reserve the right to terminate or suspend your account at any time for violation of these terms. You may terminate your account at any time by contacting our support team.

11. Changes to Terms

We may modify these terms at any time. Users will be notified of significant changes via email or platform notification. Continued use constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Service, please contact us at:

• Email: legal@mehenot.com
• Address: Remote-first team (global)